Refund & cancellation policy

This policy applies to design and consulting engagements with Logicroutepoint Trade Marketing for trade marketing and point-of-sale campaign work. It does not cover product retail, shipping of physical goods, or software subscriptions — we do not sell those.

Eligibility

Refunds apply to fees paid directly to us for scoped design services (campaign design, activation kits, promo toolkits, visual audits). Third-party print or fabrication costs paid to printers or fabricators are handled under their terms and are generally non-refundable through us once production has started.

Timeframe

Refund requests should be sent in writing to hello@logicroutepoint.digital within 14 days of the invoice payment date for unused services, or within 7 days of a disputed milestone delivery. Requests outside these windows are considered case by case.

Full refund

A full refund of fees paid for a discrete phase is available if we have not started work on that phase and you cancel in writing. Discovery or audit work already delivered is not eligible for a full refund.

Partial refund

If work has begun but final files have not been delivered, we may refund the unused portion after deducting time and materials already spent, based on our project log. Concept work and completed revision rounds already approved are non-refundable.

Non-refundable items

• Completed and delivered artwork files and approved final designs.
• Purchased materials, sample prints, or mock-ups bought for your project with your approval.
• Rush fees for accelerated timelines once the rush period has started.
• Deposits marked as non-refundable in your proposal (typically 30–50% to reserve schedule).

Deposits

Projects usually require a deposit before kickoff. Unless your proposal states otherwise, deposits are credited toward the final fee. If you cancel after kickoff, the deposit covers work already performed; any remainder may be refunded under the partial-refund rules above.

Cancellation

Either party may cancel a project in writing. You remain responsible for fees for work completed up to the cancellation date. We will deliver work-in-progress files for paid phases where useful.

Rescheduling

You may request to reschedule milestones with at least 5 business days’ notice. We will offer the next available slot. Repeated delays caused by missing client assets may require a new timeline and, if our reserved capacity is lost, a rescheduling fee stated in the proposal.

No-shows

Scheduled on-site audits or workshops that are missed without 48 hours’ notice may be charged at the booked rate. A new date can be booked subject to availability.

Work already started

Once concepts or artwork are in progress, fees reflect effort expended. Stopping mid-project does not reset the invoice to zero.

Refund process & method

Email hello@logicroutepoint.digital with your project name, invoice number, and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original payment method (or bank transfer in Thailand) within 14 business days of approval.

Processing time

Bank or card processors may take additional days to post the credit. We are not responsible for delays outside our control once we have initiated the refund.

Contact

Refund and cancellation requests: hello@logicroutepoint.digital, +66 513-1644, 542/184-185 Ratchadapisek Rd., Ladprao, Chatuchark, Bangkok, 10900, Thailand.